When a Customer seems to disappear they have most likely been overwritten.

9 times out of 10 following these steps will help you restore that Customer Profile.

• Go to Find RO on the Main Menu on the WIP screen
• Type in the Customer's name

• Look for the last Closed RO for that Customer and Vehicle and write down the RO number
• Proceed to Settings 
• In the Settings Menu click on Re-Open RO
• Type in the RO number then click on Re-Open RO

• Once the RO is open click the Edit button for the Customer box within the RO

• Most of the time the Customer's information will be different from what is on the RO
• Once the corrections are Saved in the Customer Edit box you can Close the RO again 

• Search for you Customer to make sure the information has been restored.